Login and verification problems

I’ve signed in, but my squad or balance is missing

The most common reason for this is signing in using a different method from the one used to create the account. For example, signing in with Google initially, then trying to login with a social account like X, may create a new account.

If your account looks empty:

1. Sign out of the account you have opened.
2. Return to the login page.
3. Choose the same login method you originally used to sign up.

Avoid trying lots of different login methods, as this may create additional accounts and make it harder to identify the correct one.

If you still cannot find your original account, contact Support before making any deposits or trades from the new account.

Free to Play and Pro use separate accounts

Free to Play Football and Pro are separate versions of Sport.fun:

• Free to Play: https://app.sport.fun/
• Pro: https://pro.sport.fun/

Your account, squad, roster, balance and rewards do not transfer between them. Signing into Pro will not show your Free to Play squad, and signing into Free to Play will not show your Pro holdings.
Make sure you are opening the version of the game you previously used.

I didn’t receive my verification email

1. Check your junk or spam folder.
2. Search your inbox for messages from Sport.fun or no-reply@mail.privy.io.
3. Add no-reply@mail.privy.io to your contacts and try again.
4. Check that you entered the correct email address.
5. Wait a few minutes before requesting another email, as delivery can occasionally be delayed.
6. Alternatively, try creating your account with a social login or wallet as these don't require email confirmation.

You can also try signing in using the social login or wallet originally connected to your account.

Adding or removing login methods

You can connect more than one login method to the same Sport.fun account. This gives you another way to access the account without creating a separate one.
To manage your login methods:

1. Sign in to the correct account.
2. Select your avatar in the top-right corner.
3. Select the cog to open Settings.
4. Open Security.
5. Review your connected login methods.
6. Add a new method or remove one you no longer use.

Setting up multi-factor authentication

Multi-factor authentication (or MFA) adds an extra layer of security to in-game transactions. You may be asked to complete an MFA check when withdrawing funds, making a purchase or confirming another sensitive transaction.

To set up MFA:

1. Select your avatar in the top-right corner.
2. Select the cog to open Settings.
3. Open Security.
4. Choose one of the available MFA methods:
5. • Authenticator App
   • Passkey / Security Key
5. Follow the instructions shown to complete setup.

We generally recommend using an Authenticator App. Passkeys can be convenient, but may be linked to a particular device or account and can be harder to recover or transfer when you change devices.

Depending on your login method, you may have one passkey for signing in and another for confirming transactions. These are separate security checks and should not be confused with one another.

Updated on: 14/08/2026